Custom Learning Experience Design That Accelerates Team Performance
We design modern, science-backed training for frontline teams, support roles, and highly regulated industries — delivering faster onboarding, stronger communication, and measurable impact.
Training That Performs — Across Teams, Tools, and Time Zones
Training people on your tools and workflows
Integrating job-specific soft skills that make service feel human
Reducing time-to-proficiency, so new hires ramp up faster and perform better
12
Number of Fortune 500 companies we’ve worked with
10
Number of dogs on staff
Countries we’ve
worked in
What we do
Whether you're onboarding new hires, developing soft skills, or transforming outdated training systems, our team builds scalable learning experiences that meet your exact needs.
Why Choose Us
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High Volume Call Centers
Helping agents deliver seamless customer experiences without burning out.
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Support Teams
Empowering support professionals to solve problems efficiently and communicate with clarity, confidence, and care.
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Sales & Service Teams
We blend behavioral psychology with performance strategy to help your teams connect authentically.
Our clients say it best
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Our clients say it best -
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Owner / Operator
Totally taken care-of
“They anticipated what I’d need down the line, created simple step by step guides, and even handled a few last minute tech integrations without blinking. The whole process was smooth, supportive, and genuinely stress free. I felt totally taken care of, and I recommend them wholeheartedly.”
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Sr. Manager - Operations
Absolute rockstars
“FōKUS went above and beyond in developing our training, delivering a high quality product even as our content evolved late in the process. They made updates quickly despite tight deadlines and handled added work like translations with professionalism and a great attitude. The team was flexible, responsive, and always focused on delivering the best outcome for our company. Absolute rockstars I’m grateful to have worked with them.”
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Director - Bank Learning & Development
Just awesome
“The training materials are fabulous. Thank you so much for making these look so great they are just awesome. We have now finalized those and shared with the facilitators so thank you for helping us get this over the finish line!”
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Project Manager
Phenomenal job
“FōKUS did a phenomenal job on the job aids they built for a newly implemented application for our developers. They took on the work of building these as SharePoint pages and knocked it out of the park. It was detailed work, and it shows in the high quality of the deliverables.”
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Sr. Engineer
So professional
“The 2 trainings FōKUS built for us are engaging and look so professional. I was so impressed. Thank you for all of the work that you put into them!”
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Sr. Manager - Planning
Very good work
“Thanks for all the hard work on this. It is a very, very, very good work product.”
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Sr. Manager - O&M
Highest quality
“I can honestly say that this training set the bar as the highest quality training that I have personally seen to date – excellent work!”
Tailored Training Solutions Built to Drive Real-World Results
Whether you're onboarding new hires, developing soft skills, or transforming outdated training systems, our team builds scalable learning experiences that meet your exact needs.
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Instructional design & content development
We create custom eLearning experiences ranging from microlearning to advanced simulations, using scenario-based challenges and modular structures with built-in assessments. Our programs can be blended with self-paced, live, and manager-led elements, and we handle all copywriting and content development to keep everything clear, cohesive, and effective.
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Learning design & visual development
We create custom graphics, illustrations, and icon sets that match your brand, along with 2–3 minute animated explainer videos. We also design infographics and job aids for ongoing support, and provide professionally edited video with captions, callouts, and clean visual polish.
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Tools & technology support
We author in Rise, Storyline, and other modern learning tools, and can support hosting on platforms like Thinkific with tracking and basic analytics. Our work includes intuitive, accessible interface design, along with light LMS guidance or coaching for your internal team.
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Instructional design consulting & coaching
We provide design feedback and content reviews, help plan and scope training initiatives, offer guidance on learning strategy and technology choices, and coach new instructional designers or growing L&D teams.
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Instructor-Led Training Design
We design facilitator guides, slide decks, and interactive group activities that keep people awake and actually learning. Sessions are structured for clarity, flow, and real participation rather than another “read the slide and hope for the best” workshop.
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Soft Skills Training for Customer Support Roles
We build practical, scenario-heavy training that sharpens empathy, tone control, problem solving, and de-escalation. Every module is designed to turn support reps into calm, confident operators who can handle real customers, not hypothetical ones.
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Compliance & Regulated Industry Training
We turn dense regulations into training humans can actually follow. Clear explanations, realistic examples, and simple decision-making frameworks help teams stay compliant without feeling like they’re slogging through a legal textbook.
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